jaya11 Privacy Policy

jaya11 ("jaya11", "we", "us", "our") operates an online casino and sports betting platform accessible at jaya11.ws, designed specifically for players in Bangladesh. We are committed to protecting the privacy and security of every player who registers with, deposits to, or otherwise interacts with our platform.

This Privacy Policy ("Policy") sets out in clear terms what personal data jaya11 collects when you use our services, the legal basis on which we process that data, how we use and share it, how long we retain it, and the rights available to you as a data subject. This Policy applies to all data collected through the jaya11 website, mobile platform, customer support channels, and any other touchpoints through which you interact with jaya11.

By registering a jaya11 account or continuing to use our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the jaya11 platform and contact us to request closure of your account.

This Policy should be read alongside jaya11's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the jaya11 platform. In the event of any conflict between this Policy and any other jaya11 document, the terms of this Privacy Policy shall prevail with respect to personal data matters.

jaya11 collects personal data through several channels: directly from you when you register or use our services, automatically as you navigate the platform, and in some cases from trusted third-party service providers. The categories of personal data we collect include the following:

jaya11 uses cookies and similar tracking technologies (local storage, session tokens, pixel tags) to operate core platform functions, improve user experience, and analyse platform usage. A cookie is a small text file placed on your device by our web server. You can control cookie behaviour through your browser settings; however, disabling certain cookies may affect the functionality of the jaya11 platform.

jaya11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only where necessary to deliver our services, comply with legal requirements, or protect the integrity of the platform. The categories of third parties with whom we may share your data are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process deposits and withdrawals securely in BDT (৳).
• Identity Verification Providers: Third-party KYC and AML service providers who assist jaya11 in verifying player identities and screening for politically exposed persons (PEPs) or sanctions list matches.
• Game Content Providers: Licensed game studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi — solely for the purpose of delivering game content. These providers do not receive unnecessary personal data beyond what is required to authenticate your session.
• IT and Infrastructure Providers: Cloud hosting and data centre providers who store jaya11 platform data under strict data processing agreements and security standards.
• Customer Support Tools: Support platform providers who facilitate live chat and email ticket management on behalf of jaya11. All such providers are bound by confidentiality obligations.
• Legal and Regulatory Authorities: Law enforcement agencies, financial intelligence units, or other competent authorities where jaya11 is legally obligated to disclose data.

All third-party service providers that process personal data on jaya11's behalf are required to implement appropriate technical and organisational security measures and to process data only for the specific purposes authorised by jaya11.

jaya11 implements a robust set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security controls in place include:

• SSL/TLS Encryption: All data transmitted between your device and the jaya11 platform is encrypted using industry-standard Transport Layer Security (TLS). You can verify this by the padlock icon in your browser's address bar.
• Password Hashing: Account passwords are never stored in plain text. jaya11 uses strong one-way cryptographic hashing algorithms to store password credentials.
• Access Controls: Access to personal data within jaya11's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their roles.
• Fraud Monitoring: jaya11 operates automated systems to detect and flag unusual account activity, login attempts from unrecognised devices, and suspicious transaction patterns in real time.
• Regular Security Reviews: jaya11 conducts periodic reviews of its data security practices and updates its controls in response to evolving threats and industry best practices.

While jaya11 takes all reasonable precautions to safeguard your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, jaya11 will notify affected players and relevant authorities in accordance with applicable law.

jaya11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods for different categories of data are guided by the following principles:

• Active Account Data: Personal and gaming data is retained for the full duration of your account's active status. If your account is closed or deactivated, your data enters the post-closure retention period described below.
• Post-Closure Retention: Following account closure, jaya11 retains transaction records, identity documents, and account activity logs for a minimum of five (5) years to comply with anti-money laundering obligations and to resolve any post-closure disputes.
• Marketing Data: If you withdraw your consent to receive marketing communications, jaya11 will cease sending such communications and will remove your data from active marketing lists within 30 days. A suppression record may be retained to prevent accidental re-enrolment.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction, unless they relate to an ongoing dispute or legal matter, in which case they are retained until resolution plus the applicable post-resolution period.
• Technical Logs: Server logs and device data are retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are deleted or anonymised.

When personal data is no longer required, jaya11 ensures it is securely deleted or anonymised in a manner that prevents reconstruction of identifiable information.

jaya11 respects your rights as a data subject. Depending on applicable law, you may be entitled to exercise the following rights in relation to your personal data held by jaya11. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

jaya11 is strictly a platform for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. By creating an account, you represent and warrant that you are at least 21 years of age.

If jaya11 becomes aware that it has inadvertently collected personal data from an individual under the minimum age of 21, we will immediately suspend the associated account, void any balances attributable to underage play pending investigation, and permanently delete the data of the underage individual in accordance with this Privacy Policy. If you are a parent or guardian and believe your child has registered a jaya11 account, please contact us immediately at [email protected].

jaya11 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, jaya11 will notify registered players via the contact details on file (email or SMS) and will post the revised Policy on this page with an updated "Last Updated" date at the top of the document.

Your continued use of the jaya11 platform following notification of a Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of the platform and contact support to close your account. We encourage you to review this Privacy Policy periodically to stay informed about how jaya11 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jaya11 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).

All privacy-related communications should be directed to: [email protected]

Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your message along with your registered username or account ID so we can locate your account and respond efficiently. jaya11 treats all privacy enquiries with strict confidentiality.