jaya11 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and jaya11 ("jaya11", "we", "us", "the Platform") governing your access to and use of the jaya11 website, mobile platform, games, betting services, and all associated features (collectively, the "Services").

By creating an account, logging in, making a deposit, placing a wager, or otherwise accessing any part of the jaya11 platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the jaya11 Services and close your account.

jaya11 reserves the right to amend, update, or replace any part of these Terms at any time. Where material changes are made, jaya11 will endeavour to notify registered players via the email address or phone number on file. Continued use of the platform following any update constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms should be read in conjunction with jaya11's Privacy Policy and Responsible Gaming Policy, each of which forms part of the overall agreement governing your relationship with jaya11.

Each player may hold only one (1) registered account with jaya11. Opening duplicate, secondary, or multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of any balances therein.

When registering, you agree to provide accurate, current, and complete information. You must not use false identities, aliases, or another person's personal details at any stage of registration or ongoing account use. jaya11 reserves the right to verify the information you provide against third-party identity databases and to request supporting documentation at any time.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account — regardless of whether it was authorised by you — is your responsibility. jaya11 strongly recommends using a unique, strong password and enabling any available two-factor authentication features.

If you suspect that your account has been accessed without your authorisation, you must notify jaya11 immediately by contacting support at [email protected]. jaya11 accepts no liability for losses arising from unauthorised account access where the player has failed to safeguard their credentials with reasonable care.

jaya11 offers a range of promotional incentives to both new and existing players, including but not limited to: welcome bonuses, deposit match bonuses, free spins, cashback offers, reload bonuses, loyalty rewards, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and IPL.

Each individual promotion is subject to its own specific terms, which are published alongside the offer at the time it is made available. In the event of any conflict between the general terms in this section and a promotion's specific terms, the promotion-specific terms shall prevail.

General Bonus Rules applicable to all offers unless otherwise stated:

1. Bonuses are available to one player per household, device, IP address, and payment method. Attempting to claim the same bonus multiple times via different accounts constitutes bonus abuse and will result in account closure.
2. Bonus funds are separate from real-money funds. Real-money funds are used first; bonus funds are applied once real-money balance reaches zero, unless the promotion specifies otherwise.
3. All bonus funds are subject to a wagering requirement (rollover), which specifies the number of times the bonus amount (or bonus plus deposit amount) must be wagered before a withdrawal can be made. Wagering requirements are stated in each promotion's specific terms.
4. Contributions toward wagering requirements vary by game type. Slots typically contribute 100%, while table games, live casino, and sports betting may contribute at a lower percentage. Specific contribution rates are published in the relevant promotion terms.
5. jaya11 reserves the right to withdraw, amend, or cancel any bonus offer at any time without prior notice. If a bonus is withdrawn after it has been claimed by a player, the player will retain any balance already converted to real money through legitimate wagering.
6. Bonus offers must be claimed within the validity period specified in the promotion. Unclaimed bonuses expire automatically.
7. jaya11 reserves the right to void bonus winnings and any associated real-money winnings if it determines that a player has engaged in patterns of play designed to exploit bonus offers, including but not limited to: low-risk hedging strategies, placing opposing bets across multiple accounts, or systematically playing games excluded from wagering contributions.

jaya11 is firmly committed to promoting responsible gaming and minimising the potential harm that can arise from problematic gambling behaviour. We provide a range of self-management tools available to all players, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools can be accessed via your account settings or by contacting support at [email protected].

Players who believe they may have a gambling problem are strongly encouraged to make use of these tools and to seek professional guidance. If you wish to self-exclude from jaya11, your account will be blocked for the period you select. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

jaya11 is strictly a 21+ platform. All players confirm upon registration that they are at least 21 years of age. For detailed guidance on responsible gaming, deposit limits, and self-exclusion procedures, please review our dedicated Responsible Gaming page.

All content on the jaya11 platform — including but not limited to the website design, logos, graphics, text, software code, game interfaces, promotional materials, and trademarks — is the exclusive property of jaya11 or its licensed content providers. No part of the platform may be copied, reproduced, distributed, published, displayed, modified, or transmitted in any form without the prior written consent of jaya11.

Game content provided by third-party studios (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi) remains the intellectual property of the respective studio and is used by jaya11 under valid licensing agreements. Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

To the fullest extent permitted by applicable law, jaya11 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the jaya11 platform or Services.

jaya11 provides its platform on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. jaya11 does not warrant that the platform will be free from errors, viruses, or other harmful components.

In jurisdictions where the exclusion of implied warranties or limitation of liability is not permitted, jaya11's liability shall be limited to the maximum extent allowed by law. In no event shall jaya11's aggregate liability to you exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.

jaya11 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

jaya11 uses industry-standard SSL encryption to protect data transmitted between your device and our servers. We do not sell, rent, or share your personal information with unauthorised third parties. Data may be shared with payment processors, identity verification providers, and fraud prevention services as necessary to deliver our Services and comply with legal obligations.

For full details on data collection, storage, retention, and your rights as a data subject, please review our Privacy Policy.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. jaya11 encourages players to resolve any dispute informally in the first instance by contacting our customer support team at [email protected], where we will endeavour to reach a fair resolution within 10 business days.

If an informal resolution cannot be reached, both parties agree to attempt resolution through good-faith negotiation before pursuing formal legal proceedings. jaya11's decisions regarding account matters, bonus adjudications, and game outcomes are final and binding unless a clear administrative error is demonstrated.